Free shipping on all orders over $100. All orders ship via air mail (e-packet). Orders under $100 ship for a flat rate of $12.95 and typically arrive within 1-2 weeks. All shipments originate from Kunming, Yunnan, China and will be processed as quick as possible – in most cases within 1-3 days. Processing time will vary depending on the existing order queue. Back-ordered items may require an additional 2-5 days, but we will keep you notified of any delays.
Countries that ship via e-packet include USA, Canada, UK, Saudi Arabia, Brazil, Russia, Israel, Germany, France, South Korea, Malaysia, Sweden, Finland, Denmark, Austria, Australia, New Zealand, Singapore, Switzerland, Poland, Ukraine, Italy, Portugal, Luxembourg, Hong Kong, Belgium, Turkey, Netherlands, Norway, Hungary, Ireland and Mexico.
Additional fees or delays imposed by a specific country’s customs are the sole responsibility of the customer. If your order has not arrived within the estimated delivery window, please let us know and we will investigate or re-send if necessary.
If your address has an unsecured mailbox, please use the provided tracking number to anticipate the date of delivery. We are not responsible for orders that are stolen or lost due to being delivered to an unsecured residence/location.
Countries not listed above ship via either Air or Surface Air Lifted for a variable flat rate between $12.95 – $19.95, depending on the country. You can confirm the shipping fee for your country during checkout. If there is no shipping option available for your country upon checkout, or if you would like to inquire about either surface or alternate shipping methods to your country, please contact us for a quote.
Domestic orders (China) ship for $2.95 via Shun Feng (kuai di) and should arrive within 2-3 days.
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Currency & Tax
All prices are in USD.
Buyer is responsible for any applicable taxes or duty that may be applied after shipping in their home country.
Returns & Refunds
Unfortunately we cannot offer refunds for items that have been opened and used or consumed. Unopened teas and unused teaware may be returned for a refund within 10 days of receipt. In these cases the buyer must cover the cost of return shipping. Refunds will be processed upon receipt.
Teas and teaware will be packed as safely and effectively as possible to ensure safe arrival. Each order that contains breakable teaware is packed using plenty of padding and extra durable 5 ply cardboard boxes. Even with these precautions taken, breakage can still occur when mailing ceramics and glassware across continents. If a received product is found to be damaged, incorrect, or significantly different than described in the listing, please contact us within 48 hours of receiving the package and we will resolve the situation ASAP by way of either a replacement or refund at no cost to the buyer. Please see about our teaware for additional information.
Wholesale & Sourcing
We offer wholesale and sourcing services of teas and teaware to qualifying businesses. If you would like to inquire about wholesale options, please contact us, and be sure to include: Your business name, which country you are located in and the teas or type of teas or teaware you are inquiring about.