View our privacy policy and terms of service
Shipping
Please note that the Covid-19 shipping situation is improving for most countries, especially US-bound packages, which are arriving at normal speeds (1-2 weeks). Older orders may still be in transit, but are slowly catching up.
We are also temporarily unable to ship via e-packet to France, UK and Russia. Customers in these countries can still place orders, but only orders that have paid for EMS shipping can be sent. All others will be held until e-packet shipping resumes. Thank you for your understanding!
Free shipping on all orders over $100. All orders ship via airmail (e-packet). Orders under $100 ship for a flat rate of $12.95 and typically arrive within 1-2 weeks. All shipments originate from Kunming, Yunnan, China and will be processed as quickly as possible – in most cases within 1-3 days. Processing time will vary depending on the existing order queue though. Back-ordered items may require an additional 2-5 days, but we will keep you notified of any delays.
Countries that ship via e-packet include USA, Canada, UK, Saudi Arabia, Brazil, Russia, Israel, Germany, France, South Korea, Japan, Spain, Malaysia, Sweden, Finland, Denmark, Austria, Australia, New Zealand, Singapore, Switzerland, Poland, Ukraine, Italy, Greece, Portugal, Luxembourg, Hong Kong, Belgium, Turkey, Netherlands, Norway, Hungary, Ireland and Mexico.
Additional fees or delays imposed by a specific country’s customs are the sole responsibility of the customer. If your order has not arrived after a significant amount of time (over 1 month), please let us know and we will investigate or re-send if necessary.
Orders are shipped to the shipping address as provided at checkout. If your address has an unsecured mailbox, please use the provided tracking number to anticipate the date of delivery. We are not responsible for orders sent to incorrectly inputted addresses or orders that are stolen or lost due to delivery to an unsecured residence/location.
Countries not listed above ship via either Air or Surface Air Lifted for a variable flat rate between $12.95 – $19.95, depending on the country. You can confirm the shipping fee for your country during checkout. If there is no shipping option available for your country upon checkout, or if you would like to inquire about either surface or alternate shipping methods to your country, please contact us for a quote.
Domestic orders (China) ship for $2.95 via Shun Feng (kuai di) and should arrive within 2-3 days. If you require domestic shipping, please ensure that your address is provided in Chinese characters.
More on shipping here.
Currency & Tax
All prices are in USD.
Buyer is responsible for any applicable taxes or duty that may be applied after shipping in their home country.
Returns & Refunds
Refunds can not be issued for tea or other teaware items that have already been used. All consumable items (tea) are final sale. Unused teaware may be returned for a refund within 10 days of receipt, provided there is a valid reason for return. In this cases the buyer must cover the cost of return shipping. Refunds will be processed upon receipt less shipping and a 30% restocking fee.
Teas and teaware will be packed as safely and effectively as possible to ensure safe arrival. Orders that contain breakable teaware are packed using plenty of padding and extra durable 5 ply cardboard boxes. Even with these precautions taken, breakage can still occur when mailing ceramics and glassware across continents. If a received product is found to be damaged, incorrect, or significantly different than described in the listing, please contact us within 48 hours of receiving the package and we will resolve the situation ASAP by way of either a replacement (depending on availability) or refund at no cost to the buyer. While we take issues regarding subjective defects (smell/taste of teaware) seriously and will investigate, refunds or replacements are provided at our discretion. Please see about our teaware for additional information about our selection process and standards.
Wholesale & Sourcing
While we do not provide wholesale pricing our most of existing lineup of teas, we do provide sourcing services for Spring and Fall teas based on the needs of businesses. For more information, please contact us and indicate any relevant details regarding the tea you would like sourced.
Select teaware items are also available for wholesale purchase, however, many items in our catalogue are one of a kind or limited in stock. Please indicate which specific items are of interest and we can provide more information. We also offer wholesale pricing on custom ordered Jianshui teaware.
